COVID-19 Travel Industry Response

The travel industry has been particularly hard hit as a result of the outbreak of the COVID-19 coronavirus. At Travelport, we want to ensure we’re doing all we can to help the industry through this unprecedented situation.

This hub is a source of information, with ongoing updates and data to help your business through this difficult period. We will post regular reports on global travel trends, with analysis of industry data, along with an airline policy tracker, tips for using your existing capabilities during this time, and more. We aim to communicate quickly rather than perfectly, so anticipate updates and/or corrections to this rapidly-evolving situation.

For the latest customer service updates, please visit MyTravelport.

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Airline policy tracker

Access an ongoing update of each new policy by airline, covering information related to cancellations, change fees, and refunds. We’ll update this regularly to save you having to find information from a number of different sources.